CLIENT POLICY

We thank you for choosing Supreme Medical Center. Our mission is to provide you
with the highest level of professional care, and one important aspect in providing
optimal care is having an understanding of our policies and your financial
responsibilities. Supreme Medical Center requires that all clients read and sign the
Policy and Consent/Treatment Forms, acknowledging full understanding of our
policies prior to receiving any aesthetic/medical services.

CLIENT RESPONSIBILITY

Client is responsible for the payment of their services rendered. Payment is
expected at the time of service for all charges toward current visit, as well as any
previous balances (ex: late, no-show fees). We accept cash, check, and all major
credit cards. There is a $30 fee on all returned checks. Gratuity for spa services is
never expected, but always appreciated.

LATE POLICY

We ask that clients please arrive on time. A late arrival may reduce your
appointment time out of respect to the clients scheduled after you. We will make
every effort to accommodate your full appointment, but this is not always possible
based on our schedule. Lateness beyond 15 minutes, your appointment may be
cancelled and rescheduled for another time.

CANCELLATION/ RESCHEDULING POLICY

The most valuable thing that you can give someone is your time, and we fully
believe that everyone’s time should be respected. That being said, we ask that you
please give us 24 hours’ notice of a need to cancel or reschedule your appointment
(48 hours for groups of two or more), so that we are able to readjust our schedule
accordingly.
A failure to do so will result in the following:
-Late Cancellations –Those attempting to cancel within less than 24 hours of
appointment time will be charged $50 of treatment scheduled.
-“No-shows”- Clients who are not present for their appointment will be considered a
No-show, and will be charged $100. Clients may also be required to hold future
appointments with a major credit card that will be charged in the event of another
no-show or late cancellation. A continued history of no-shows may result in a
dismissal as a client from Supreme Medical Center. In accordance with state
guidelines, a patient may be discharged from the practice following three (3) no-
shows in a one-year period (365 Days)

CHANGES IN SCHEDULED SERVICE

Sometimes clients ask to change their service after arriving at Supreme Medical
Center, and while most times we are able to accommodate this change, occasionally
we are unable to do so, given the amount of time the original appointment was
scheduled for. So that we are able to give you the best treatment possible, we ask
that you please call 24 hours in advance to discuss any changes to that you would
like to make to your scheduled service.

PRODUCT REFUND POLICY

We do not offer a refund on services purchased. We do offer however, give full
credit towards other treatments of your choice. If you no longer wish to receive a
treatment after you made a purchase we will refund 10% of the amount paid. If you
purchased a package and used few treatments out of that package you will receive
10% of the remaining amount deducted from treatments received.

BOTOX TOUCH UPS

We understand that there are instances to where a small touch up is needed after
an initial botox treatment. We will honor, at no charge, any touch ups within 2 weeks
from original appointment time. We will give up to 5 units at no charge. Any units
needed above the 5 units would be a charge for product only (at $6/unit).

GIFT CERTIFICATES

Gift Certificates are available for specific services, packages, or dollar amounts, and
are still redeemable if lost, as they are on file. If you are the recipient of a donated
gift certificate and do not call to cancel/reschedule within 48 hours of your
appointment, your treatment and gift certificate will be forfeited.

SPECIAL CONDITIONS

Certain treatments may not be advisable for all clients, so please be sure to inform
us of any medical conditions, pregnancy, or special requests when you book your
appointment.
I certify that I have read and agree with all policies listed above and give consent to
receive treatment with Supreme Medical Center.